Since the inception of our business, our project management service has specialised in delivering a flexible, robust and bespoke service for private and public sector clients regardless of location. We enjoy working closely with our clients in order to develop a value-driven approach that defines and articulates their business and project objectives before identifying the most effective means to project delivery.
We have built an enviable reputation on the back of our extensive experience that incorporates the full spectrum of project management services from the preparation of business cases and pre-planning stages through to design and delivery. We’ve applied our expertise in multiple sectors including to major office, retail, residential, hotel & leisure, infrastructure and mixed use developments.
CLIENT BENEFITS
Betts & Townsend has the knowledge to confidently recommend and manage the diverse variety of procurement and contractual routes on a project by project basis. We listen to our Clients’ feedback as we believe their needs always come first thus creating long lasting relationships with repeat orders. We continually improve on all project aspects through our “lessons learnt” library and learning about new, innovative products and services and setting new benchmarks for the industry. With new innovations and techniques and an ever changing economy we make sure that we train our staff to stay abreast of changes. This expertise is applied on projects which results in a direct value proposition to our Clients. Our robust systems, procedures and processes have been tried and tested. Our Project Managers have passion for what they do, they take ownership of each project giving our Clients assurance of their continuous dedication. Through project lessons learnt and experience across various sectors our Project Managers can highlight potential risks timeously.
Since its foundation, Betts & Townsend has built a solid reputation as a provider of Construction Management services and continues to maintain an unassailable, market leading position in delivering top quality construction management projects.
We believe that procurement and delivery in the construction industry, regardless of location, is always in need of innovation and improvement. We constantly aim to deliver projects in a transparent, collaborative and mutually beneficial manner. In addition to Construction Management we have expanded our services to include the same thinking on turnkey contracting and fit out projects.
We choose to maintain Construction Management amongst our core service offers because the approach is so embedded within our company culture. It’s an all-encompassing service that introduces fresh thinking and collaboration from the start and, as such, embodies the values that define Betts & Townsend.
CLIENT BENEFITS
As a ‘hands-on’ consultant to the Client we work solely on our Client’s behalf.
This is a non-adversarial relationship as our sole motivation is the achievement of the Client’s project objectives through openness and transparency. The Client is involved fully in the decision-making process at every stage, which means they have full control of all aspects of the project. As there is a high degree of flexibility in this method it enables delays to be overcome or reduced, changes to be absorbed and re-scheduling of work packages to be implemented. Under a Construction Management procurement option, construction activities can be allowed to proceed concurrently with the design thus resulting in a reduced programme. Construction Management offers programme and cost certainty throughout the project’s life cycle. By not adding the traditional contractor’s mark-ups on trade packages, we have historically seen significant savings in the project costings.
Our programme management capability is designed at managing a group of related projects in a coordinated manner to obtain benefits and control not always available from managing them individually. Our specialists have the ability to define a course of action while managing risk and cost as well as the leadership to maintain complete control and transparency across the process.
Our approach is to work with client teams to identify and understand their specific challenges and drivers for change and clarify their goals. Through our project controls techniques we are able to define a suitable programme of activity and implement it from within to ensure it is well established within the organisation’s structure and culture.
Many programmes focus on delivering a capability to change, and are normally designed to deliver the organisation’s strategy or business transformation. Our ultimate aim is to deliver successful outcomes to the satisfaction of all parties through the careful control of risks and costs in every step of the process.
CLIENT BENEFITS
Our Client centred approach is focused around the notion of integrating seamlessly into the organisation
The management of multiple projects which, together, improve the performance of the organization. Our satisfaction is only maintained when the business objectives set out in the programme have been achieved.
The success measures for us mirror those of our clients. Identifiable success will be visualised through tangible benefits such as increased income, increased profits, decreased costs, improved market position (ability to compete), reduced wastage or environmental damage, more satisfied customers, better service delivery and community service enhancements.
At Betts & Townsend we recognise that Clients are increasingly looking towards innovation and risk mitigation on their projects and therefore understand that ‘Turnkey’ contracts are often their preferred route towards delivery.
Under this form of contract Betts & Townsend takes responsibility for completing projects according to prespecified Client criteria and for a price that is fixed at the time the contract is signed. This means we take charge of the whole process from Design through to the point at which the key is turned in the lock and the Client moves into an operational facility.
CLIENT BENEFIT
The most important benefits of a turnkey Project is that the solution is ready to use the moment the project is completed. Our Clients do not have to go through the stressful process of worrying about the pressure of making design decisions, selecting materials, project cost overrunning etc… and can be sure in the knowledge that the quality outcomes are assured.
We believing in mitigating client risk and therefore Turnkey accountability makes us liable for the quality of design and completion of the project. This liability gives our clients peace of mind as, at Betts & Townsend, we are motivated to do the work right and within the prescribed time and cost.
